Privacy Policy

1) Who we are

This Privacy Policy applies to Tulivu Resort, located in Nungwi, Zanzibar (“we”, “us”, “our”). It explains how we handle personal information when you visit our website, contact us, or make a reservation.

2) Information we collect

• Contact details: name, email, phone number, country of residence.
• Reservation details: check-in/check-out dates, number of guests, room selections, special requests.
• Payment information: if you pay online, payment details are handled by our payment provider. We may receive payment status and transaction identifiers.
• Communications: messages sent to reservations or through our contact form.
• Technical data: basic log data (such as IP address, browser type, and timestamps) for security and troubleshooting.

3) How we use your information

• To process reservations and provide requested services.
• To send booking confirmations, receipts, and pre-arrival reminders.
• To respond to inquiries and provide customer support.
• To prevent fraud and protect our systems and guests.
• To comply with legal obligations (for example, guest registration requirements where applicable).

4) Legal bases (where applicable)

Depending on the context and applicable law, we process personal information based on one or more of the following:

• Contract: to fulfill your booking and provide services you request.
• Legitimate interests: to operate, secure, and improve our business.
• Consent: when you choose to subscribe to updates or opt into certain communications.
• Legal obligation: when required by law or regulation.

5) Sharing your information

We do not sell your personal information. We may share information with:

• Payment providers: to process payments and verify transactions.
• Email/SMS providers: to send booking communications and reminders.
• Service partners: where needed to deliver services you request (e.g., transfers or excursions), with appropriate limits.
• Authorities: where required to comply with legal obligations or lawful requests.

6) Cookies

We may use essential cookies or similar technologies to keep the website functioning and to protect it from abuse. If we add analytics or advertising cookies in the future, we will update this policy and, where required, provide additional choices.

7) Data retention

We keep personal information only as long as needed to provide services, meet legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and the reason we hold it.

8) Security

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, but we work to continuously improve safeguards.

9) Your rights & choices

Depending on applicable law, you may have rights to request access, correction, deletion, or portability of your personal information, and to object to certain processing.

To make a request, contact us at reservations@tulivuresort.com. We may need to verify your identity before responding.

10) Children

Our services are intended for adults booking travel and accommodation. We do not knowingly collect personal information from children without appropriate consent.

11) Changes to this policy

We may update this policy from time to time. If changes are significant, we will take reasonable steps to provide notice (for example, posting a prominent update on this page).